Guides
Customer Support Agent
Give your support bot memory of past tickets, preferences, and account details.
Pattern
// On ticket open: recall customer context
const context = await memory.recall({
userId: customerId,
query: `support issue: ${ticketSubject}`,
limit: 10
})
// After resolution: store outcome
await memory.store({
userId: customerId,
text: `Resolved billing issue: ${resolution}`,
metadata: { ticketId, category: 'billing' }
})Tips
- Store ticket summaries, not full transcripts
- Use
metadata.ticketIdfor traceability - Recall with the ticket subject as the query